Terms and Conditions — Simpleclass

Last updated: December 10, 2025 • Effective: December 10, 2025

1. Introduction and Acceptance

1.1 About Simpleclass

Simpleclass (“Simpleclass”, “we”, “us”, or “our”) is an online educational video-conferencing platform operated by Simpleclass B.V., a company registered in the Netherlands under Dutch Chamber of Commerce (KvK) number 97998303, with registered office at Lichttoren 32, 5611 BJ Eindhoven, Netherlands.

1.2 EU/EEA-Only Service

We make the Services available exclusively within the European Union and the European Economic Area (EU/EEA). Our Services are governed by Dutch law and European Union regulations, including the GDPR. We may restrict or disable access when we cannot lawfully or technically provide the Services in a location outside the EU/EEA.

1.3 Acceptance of Terms

By accessing, registering for, or using Simpleclass, you: (i) agree to be legally bound by these Terms and Conditions (“Terms”); (ii) confirm you have read our Privacy Policy; (iii) represent that you have legal capacity; and (iv) if acting for an Institution, represent you are authorized to bind it. If you do not agree, you must not use the Platform.

1.4 Two Separate Applications

• Admin Dashboard (admin.simpleclass.eu) — for Institutions to manage subscriptions, users, and settings.
• Learning Platform ([institution-subdomain].simpleclass.eu) — for Teachers and Students to run and attend live sessions.

2. Definitions

• Account: Login credentials and associated profile data.
• Admin/Administrator: Authorized representative of an Institution managing the Admin Dashboard.
• Breakout Room / Virtual Room: A separate video-conferencing space within a Session.
• Content: Materials uploaded/created/shared via the Platform (course files, chat, recordings, session data, etc.).
• Course: A collection of Sessions organized by a Teacher.
• Institution: An educational organization subscribing to Simpleclass.
• Platform: The Admin Dashboard and Learning Platform plus related services/APIs/infrastructure.
• Recording: Audio/video/screen/chat capture of a Session when enabled.
• Service/Services: All features and tools provided by Simpleclass.
• Session: A scheduled live class on the Platform.
• Student: A learner invited by an Institution.
• Subscription: Paid plan chosen by an Institution.
• Teacher/Instructor: An educator invited by an Institution.
• User/Users: Admins, Teachers, Students (and where applicable, Consumers).
• You/Your: The individual or Institution using the Platform.

3. Eligibility and Account Registration

3.1 Geographic Availability

You represent that you access the Platform from an EU/EEA member state. We may use reasonable methods to verify location and may suspend access when use occurs outside the EU/EEA.

3.2 Age Requirements

Admins and Teachers: Minimum 18 years and legal capacity.

Students: Students under the digital age of consent applicable in their EU country of residence (between 13 and 16) may only use the Platform after the Institution has obtained verifiable parental/guardian consent. The Institution is responsible for determining the correct threshold and documenting consent.

3.3 Account Types and Registration

Admin Accounts: Created at admin.simpleclass.eu. Requires Institution details, subdomain, email, password; email verification required.
Teacher/Student Accounts: Invitation-only via Admin. Users complete setup with a time-limited token; no self-registration.

3.4 Account Security

Keep credentials confidential, use a strong password, and notify [email protected] of unauthorized access. Do not share accounts or create duplicates.

3.5 Accurate Information

Provide true, current, complete information and update it promptly. Admins ensure invited user data is accurate.

4. Institution Subscriptions and Billing

4.1 Plans

Plans vary by account limits, pricing (monthly/annual), and features. Current details appear in the Admin Dashboard.

4.2 Account Limits

Plans include maximum combined Teacher/Student accounts. If you exceed your limit, remove users or upgrade. We may block adding users when limits are exceeded.

4.3 Billing, Auto-Renewal, Cancellation UX

Fees are billed in EUR (€) in advance (monthly/annual) via our payment provider. Prices generally exclude VAT unless stated; applicable VAT is added at checkout.
Auto-renewal: enabled by default. By subscribing, you authorize Simpleclass (via our payment provider) to automatically charge your selected payment method at each renewal until you cancel.
Cancellation: Admins can cancel in one step from Billing → Manage → Cancel; cancellation takes effect at the end of the current period.
We send a receipt after the initial purchase and each renewal. Where required by card schemes (e.g., after a free trial), we send a pre-charge reminder.

Payments: Card data is processed by our payment provider; Simpleclass stores only tokens and the last 4 digits for identification.
SEPA Direct Debit: If you choose SEPA, you grant a mandate authorizing Simpleclass and our provider to debit your account for recurring fees. You can revoke this by canceling your subscription or via your bank.

4.4 Refunds and EU Withdrawal Right

Fees are non-refundable, except as required by law or expressly stated. Free trials (if offered): cancel during the trial to avoid charges.
Consumers (not Businesses) have a 14-day withdrawal right under Directive 2011/83/EU. If you requested immediate access, you may owe a proportionate amount for the period used. To withdraw, email [email protected] and (optionally) use the Model Withdrawal Form in Annex A.

4.5 Plan Changes

Upgrades: effective immediately; prorated charges apply. Downgrades: effective at period end; comply with new limits before it takes effect.

4.6 Taxes and VAT

We collect and remit VAT where required.
Netherlands B2B and B2C: Dutch VAT applies.
Cross-border EU B2B: if a valid EU VAT ID is provided and verified, reverse charge may apply; otherwise VAT is charged. You are responsible for any other applicable taxes.

4.7 Price Changes

For recurring subscriptions, we provide at least 30 days’ notice before price increases. You may cancel before the new price takes effect.

5. Use of the Platform

5.1 License

Subject to these Terms and payment, we grant a limited, non-exclusive, non-transferable, revocable license to use the Platform for internal educational purposes.

5.2 Acceptable Use

Do not upload illegal/infringing/abusive content; distribute malware; impersonate others; harvest personal data without a lawful basis; interfere with the Platform; or violate EU/EEA/Dutch law.

5.3 Fair Use & Stability

To protect service quality, we may apply reasonable technical limits (e.g., concurrent sessions, bandwidth, API calls) and may rate-limit or suspend accounts that materially degrade stability.

5.4 Institution Responsibilities

Institutions must obtain required consents (especially for minors), enforce acceptable use, manage and remove users as needed, monitor content and conduct, and provide required notices (e.g., recording).

5.5 Teacher Responsibilities

Use the Platform per Institution policies; announce recordings; respect IP; report safeguarding issues to the Institution Admin.

5.6 Student Responsibilities

Follow Institution/Teacher rules; be respectful; do not record without permission (where technically possible); respect others’ privacy and rights.

5.7 Illegal Use & Notice-and-Action (DSA)

If you believe content or activity on the Platform is illegal or violates these Terms, report it to [email protected] with: (i) description, (ii) location/URL, (iii) reason. We will assess reports in good faith under the Digital Services Act (EU) 2022/2065 and applicable law, may remove or restrict content or accounts, and will inform affected users where legally required.

6. Content and Intellectual Property

6.1 Your Content

You retain ownership of your Content. You grant Simpleclass a limited, worldwide, royalty-free license to store, process, transmit, back up, and display your Content to provide the Services and for security/legal compliance. The license ends when Content is deleted, subject to backup retention (typically up to 90 days).

User-to-User Educational License (within an Institution). Teachers grant enrolled Students and the Institution a limited, non-exclusive, non-transferable license to access and use shared materials solely for internal educational purposes. Redistribution outside the Institution is prohibited without the Teacher’s explicit permission.

For Institution-managed Content (e.g., courses, recordings, attendance), Simpleclass acts as data processor; the Institution is data controller.

6.2 Simpleclass IP

The Platform (software, UI, designs, code, trademarks, etc.) is owned by Simpleclass B.V. You may not copy, modify, reverse engineer, or remove notices. “Simpleclass” and our logo are trademarks of Simpleclass B.V.

6.3 Third-Party Content/Integrations

We may display or integrate third-party materials. We do not endorse or assume responsibility for third-party content and you must comply with third-party terms.

6.4 Copyright Complaints

Report alleged infringement to [email protected] with: contact info; work description; location/URL; statement of good-faith belief; statement under penalty of perjury; and your signature. We may remove content and suspend repeat infringers.

7. Live Sessions and Recordings

7.1 Participation & Access

Use a supported browser and stable connection (latest Chrome, Firefox, Safari, or Edge; minimum ~2 Mbps downlink recommended) plus a microphone and webcam for full participation. Teachers may join up to 5 minutes before start; Students join when the Teacher starts. Sessions end when the Teacher leaves or after scheduled duration. Teachers can manage media permissions and Breakout Rooms.

7.2 Recordings & Consent

Preset at scheduling. Recordings exist only if the Teacher enables recording in advance when scheduling the Session. Before joining, participants see a clear recording banner and must tick an additional checkbox: “I agree to participate in a recorded session.” Without this opt-in, joining is not possible.
Access & sharing. The recording and its link are visible only to the Course Owner (Teacher). Sharing is only possible if the Course Owner explicitly allows it per Institution policy.
Lawful basis & minors. Joining a recorded Session constitutes consent, subject to applicable law and Institution policies. Institutions are responsible for parental/guardian consent for minors where required.
Storage & retention. EU-hosted storage. Retention follows Institution policy; after deletion, recordings leave active systems without undue delay and any backups are overwritten within ≤90 days.

7.3 Real-Time Data

Live media and signaling are processed ephemerally and not stored unless recording, minimal security/reliability logging, attendance, or chat logging is enabled.

7.4 Breakout Rooms

Teachers can create rooms, assign Students, monitor rooms (consistent with privacy and policy), and broadcast to rooms. Students see only their assigned room.

7.5 Media Control by Teacher

During a live Session, the Teacher may activate a media lock that keeps Students' cameras and/or microphones enabled. When active:

• Students cannot disable their camera/microphone via the platform interface.
• Students retain the ability to revoke browser or device permissions at any time (e.g., via browser settings or system preferences), which will disable their media.
• The Institution is responsible for informing Students (and, where applicable, parents/guardians) about the use of this feature within its own policies.

This functionality is intended to promote educational engagement and reduce disruptions.

8. Data Protection and Privacy

8.1 GDPR & Dutch Law

We process personal data per GDPR, the Dutch GDPR Implementation Act (UAVG), and the ePrivacy Directive as implemented in the Netherlands. See our Privacy Policy for details.

8.2 Roles; DPA; Sub-Processors

Controller (Simpleclass): admin/billing data, security/auth logs, service communications, necessary operational metadata.
Processor (Simpleclass on behalf of Institution): student/teacher data, course content, recordings, attendance.
DPA: Our standard Data Processing Agreement applies to Institution subscriptions and is available on request ([email protected]).

Sub-processor list: We maintain a live list at simpleclass.eu/en/vendors. We will notify Admins 30 days in advance of any new sub-processor via email or in-app notice. If an Institution reasonably objects, it may terminate prior to the effective date and receive a pro-rated refund of prepaid fees.

8.3 Data Subject Rights

Access, rectification, erasure, restriction, portability (where feasible), objection, consent withdrawal, and complaint to a supervisory authority. Contact simpleclass.eu/en/contact or email [email protected]. For Institution-controlled data, contact your Institution; we will assist the controller.
Identity checks: we prefer to handle requests via your logged-in dashboard or a confirmation sent to your account email. Only if we have reasonable doubt about identity (e.g., request from a different email or a full data export) may we ask for a minimal confirmation (e.g., a verification link). We avoid ID documents; if unavoidable, we accept redacted copies and delete them immediately after verification.

8.4 Data Location & Transfers

Data is stored and processed in the EEA. If future transfers outside the EEA are needed, we will use Standard Contractual Clauses and appropriate safeguards, and notify affected users where required.

8.5 Retention (Summary)

Active data is kept while the Account/Subscription is active. Deleted data leaves active systems without undue delay; backups typically within ≤90 days. Security logs: typically ≤180 days for integrity and abuse prevention. Legal/tax records (e.g., invoices): 7 years (NL). See the Privacy Policy for full details.

8.6 Security

TLS in transit, encryption at rest for sensitive data, hashed passwords, RBAC, session expiry, security updates/monitoring, rate-limiting, and intrusion detection. No system is 100% secure.

8.7 Breach Response

We will investigate, notify the Autoriteit Persoonsgegevens within 72 hours where required, notify affected users where risk is high, and document the incident.

8.8 Cookies

We use strictly necessary cookies (auth/session, language). No advertising or cross-site tracking cookies. Minimal technical logs may be processed for security and reliability. If we add analytics later, we will request consent where required.

8.9 Data Portability & Export (Admin)

Admins can export key Institution data (e.g., user rosters, attendance; recordings where applicable) in common formats within a reasonable timeframe upon request or via available tools. We are not a backup service; Institutions should keep copies of critical materials.

9. Service Availability, Updates, and Support

9.1 Uptime Target

We target 99% monthly uptime but do not promise 100%. Maintenance, third-party outages, or force majeure may cause downtime. No formal SLA at this time.

9.2 Updates & Changes

We may perform maintenance during low-usage windows, deploy updates, and modify or discontinue features. Beta features are as-is and may change. For Consumers under Directive (EU) 2019/770, if we make a material adverse change to core functionality, we will give at least 30 days’ notice and you may terminate without penalty before the change takes effect.

9.3 Support

Email: [email protected] (Mon–Fri, excluding Dutch public holidays). We aim to respond within 2 business days. Support languages: English, Dutch. No phone support.

9.4 Security Disclosure

If you discover a vulnerability, contact [email protected]. Don’t access data you don’t own, don’t disrupt services, and allow us reasonable time to remediate.

10. Termination and Suspension

10.1 By You

Admins: cancel anytime in the Dashboard; effective at period end; may request Institution deletion (irreversible).
Teachers/Students: delete your Account in profile or request removal via your Institution Admin. Effects: access ends; data deleted per retention rules; refunds only where required by law.

10.2 By Simpleclass

We may suspend/terminate for Terms violations, illegal use, security threats, repeated payment failures, legal requirements, or service discontinuation (with reasonable notice where feasible). Suspensions may be lifted when issues are resolved.

10.3 After Termination

Your license ends immediately; stop using the Platform. We may delete Content after retention periods. Sections intended to survive will continue to apply (see Section 16.12).

11. Disclaimers and Consumer Rights

11.1 “AS IS”

To the maximum extent permitted by law, the Platform is provided “as is” and “as available” without warranties, including merchantability, fitness for a particular purpose, non-infringement, error-free/secure operation, or compatibility.

11.2 Consumer Safeguards

Nothing in these Terms limits mandatory EU consumer rights, including under the Consumer Rights Directive (2011/83/EU) and the Digital Content & Digital Services Directive (2019/770).

12. Limitation of Liability

12.1 Business Users (Institutions)

For Business Users (Institutions) only, and to the maximum extent permitted by law, Simpleclass’s total liability for all claims arising out of or related to the Services shall not exceed the greater of: €100 or the fees paid by the Institution to Simpleclass in the 12 months preceding the claim. We are not liable for indirect/special/consequential/punitive damages, or loss of profits, revenue, data, use, goodwill, or business interruption, even if advised of the possibility.

12.2 Consumers

For Consumers, liability is limited only to the extent permitted by mandatory law. This Section does not affect statutory consumer rights.

12.3 No Exclusion of Mandatory Liability

Nothing excludes liability for death/personal injury caused by negligence, fraud, gross negligence/willful misconduct, or other non-waivable liabilities under Dutch/EU law.

13. Indemnification

13.1 Business Users (Institutions) Only

Institutions agree to indemnify and hold harmless Simpleclass B.V., its officers, directors, employees, and agents from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (i) use or misuse of the Platform; (ii) breach of these Terms; (iii) violation of law or third-party rights; (iv) Content uploaded or shared; (v) failure to obtain required consents for minors.

13.2 Conditions

Indemnity is subject to prompt notice, reasonable cooperation, and Simpleclass’s right to control defense/settlement. (No indemnity is required from Consumers beyond what mandatory law allows.)

14. Governing Law and Dispute Resolution

14.1 Law

These Terms are governed by the laws of the Netherlands. Relevant EU law applies, including GDPR, 2011/83/EU, 2019/770, and the Digital Services Act (EU) 2022/2065.

14.2 Jurisdiction

Business Users: exclusive jurisdiction of competent courts in Eindhoven, Netherlands.
Consumers: you may bring claims in your country of residence or in the Netherlands under Regulation (EU) 1215/2012.

14.3 Alternative Dispute Resolution (ODR)

Consumers may use the European Commission’s Online Dispute Resolution (ODR) platform. Please contact simpleclass.eu/en/contact first to seek an informal resolution. (Any restriction on representative/class actions applies only to the extent permitted by mandatory law.)

15. Changes to These Terms

15.1 Right to Modify

We may modify these Terms for legal/regulatory changes, new features, security/operational needs, or business reasons.

15.2 Notice

For material changes, we provide at least 30 days’ notice via website update (new “Last Updated”), email to Admins, or in-app notice. Non-material changes may take effect upon posting.

15.3 Acceptance

Continuing to use the Platform after the effective date constitutes acceptance. If you disagree, stop using the Platform and cancel (Admins). No refunds for remaining periods unless required by law.

15.4 Version History

We keep prior versions; request via simpleclass.eu/en/contact.

16. Miscellaneous

16.1 Entire Agreement

These Terms, the Privacy Policy, and documents referenced herein form the entire agreement, superseding prior understandings.

16.2 Severability

If a provision is invalid/unenforceable, the remainder remains in effect. The invalid provision will be modified to the minimum extent necessary.

16.3 Waiver

A failure to enforce a provision is not a waiver. Waivers must be in writing.

16.4 Assignment

You may not assign these Terms without our consent. We may assign these Terms (e.g., merger, acquisition, reorganization, sale of assets) with notice.

16.5 No Partnership

These Terms do not create a partnership, joint venture, employment, or agency relationship.

16.6 Third-Party Beneficiaries

No third party has rights to enforce these Terms.

16.7 Language

These Terms are drafted in English. If translated, the English version prevails in case of conflict.

16.8 Headings

Headings are for convenience only.

16.9 Legal Notices

Simpleclass B.V. — Attn: Legal
Lichttoren 32, 5611 BJ Eindhoven, Netherlands
Email: [email protected]
For full company details (including VAT ID), visit simpleclass.eu/en/contact.

16.10 Export Controls & Sanctions

You will not use the Services in violation of EU export controls or sanctions (including EU consolidated sanctions lists).

16.11 Reserved/Prohibited Subdomains

We may refuse or reclaim institution subdomains that infringe IP, impersonate others, or are abusive/misleading.

16.12 Survival

Sections 6, 8 (as needed for deletion/compliance), 11–16, and any provision that by nature should survive, remain effective after termination.

16.13 Feedback

If you provide feedback or suggestions, you grant Simpleclass a royalty-free, perpetual, irrevocable license to use them for any purpose.

17. Special Provisions for Minors

Institutions must: determine applicable digital consent age (13–16) by the Student’s country; obtain and document verifiable parental/guardian consent before inviting minors; maintain safeguarding policies; and comply with national child-protection law. Parents/guardians may exercise data rights on behalf of minors via the Institution Admin or simpleclass.eu/en/contact.

18. Contact Information

Simpleclass B.V.
Lichttoren 32, 5611 BJ Eindhoven, Netherlands
Email: [email protected]
Website: simpleclass.eu
KvK: 97998303
For VAT ID and full company details, see simpleclass.eu/en/contact.

19. Acknowledgment

By clicking “I accept,” registering, or using the Platform, you confirm that you read and understood these Terms and our Privacy Policy; you meet eligibility requirements; and if acting for an Institution, you are authorized to bind it.

© 2025 Simpleclass B.V. All rights reserved.

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Annex A — Model Withdrawal Form (Consumers Only)